If your new houseplant is delivered bare-root, please rinse off the roots in water that is around room temperature. This is to ensure that the roots do not suffer any shock. Place the plant in a glass or other container of water so that only the roots are submerged. Check the water every 2 days and provide the plant with fresh water.
If your plant arrived limp/floppy, using this method should restore the plant within 72 hours. It is recommended that you use this process no matter what condition the plant is in (in order to be covered by our guarantee).
It is completely normal for your houseplant to undergo some cosmetic damage due to acclimation to your environment - a single yellow leaf for example, is nothing to worry about and is to be expected with more sensitive houseplants such as these.
If you experience multiple leaves yellowing and the plants health is declining, please get in touch with us within 10 days of delivery and we will assist you.