Do you take preorders?

At this time we do not take preorders.

My plant does not look exactly like the plant pictured.

Unless otherwise stated, All plants shown are an indication of the size and quality of plants that you can expect to receive. Due to the natural variability of plants they will never be identical however if you are not happy with the plant received then please contact us to arrange a replacement.

How do you ship your plants?

We ship in double walled strong cardboard boxes, with air cushion packages to keep the plants as safe as possible. Plants are shipped bare root in a sealed bag.

When do you ship your plants?

We usually pack and ship our orders on Mondays or Tuesdays, however this is not always the case.

Please note that during large restock events, orders will be subject to delay and may be shipped on a different day.

I have emailed you and you haven’t responded!

We receive high volumes of emails every day. We endeavour to respond as soon as possible.

Please be aware that our contact hours are between 9am and 5pm GMT Monday to Friday.

I asked you to combine my orders and I’m still waiting for those orders to be shipped.

For any customer who contacts us to combine orders - please note that those orders will be subject to shipping delays. This is because they will require further administration before they can be prepared for shipping.

We also kindly ask that you do not attempt to ship too many plants in one box when combining orders, as we cannot ensure healthy plants on delivery if the order is too densely packed.

What payment methods do you accept?

We accept PayPal and credit/debit cards.

I had a product in my shopping cart but when I tried to pay it was “Sold Out”. Do shopping carts reserve items?

Shopping carts do not reserve items. There is a good reason for this: it is to protect other customers from the frustration of not being able to buy a product because it is held in another customer's abandoned cart.

We know this is frustrating, however we are not in control of this part of our service.

Can you hold an order or can my order be delivered on a day of my choosing?

Unfortunately we cannot hold orders to be shipped on a specific date. All UK orders usually are shipped within 1 week but are subject to delays.

Orders shipped outside of the UK are subject to a 2 week delay period prior to shipping. This is due to the availability of plant inspections.

Are all items tracked?

Yes, all of our parcels are tracked. The tracking number should be emailed to you by the courier using the email address you provided at checkout.

Please don’t worry if you haven’t received a tracking email. Contact us and we will provide you with a tracking number as soon as possible.

I purchased a cutting and it has wax covering the cuts. Why?

This wax is used to protect the cut area from infection or possible rotting. It can be removed before planting.

My plant arrived damaged.

If your plant has been damaged in transit beyond what is considered reasonable, please contact us immediately and depending on available stock, we can arrange a replacement/refund.