During its time in transit, plants receive no light, may be subject to temperature fluctuations, and may not be handled with the utmost care. To give your plant the best start, we try to reduce transit time by shipping on Mondays and Tuesdays. We also suspend the plant in a protective layer of air bags within the box.
Please be aware that your new houseplant will undergo stress, and it is completely normal for a plant to lose a leaf due to transit shock. This is to be expected, though not always the case.
Please also note that when shipping internationally, it will take up to 2 weeks to have your houseplant inspected and shipped.